Support & Legal

Sparkle Online Solutions (“we”, “us”, “our”) is committed to handling your personal data lawfully, fairly, and transparently, in line with the Kenya Data Protection Act, 2019 (KDPA). This policy explains what we collect, why, how long we keep it, and the rights you have over it. It applies to visitors of sparkleonlinesolutions.com and to anyone we work with as a client.

1. What we collect

We collect personal information, typically your name, email address, phone number, and any project details you choose to share, only when you voluntarily submit it: through our contact form, the instant project configurator, a checkout/payment, an instant-estimate request, or a newsletter signup. If you make a payment, Paystack also collects the card/mobile-money details needed to process it; we never see or store your full payment card details ourselves. We also use Google Analytics, which sets cookies to understand how visitors use the site in aggregate, see “Cookies” below.

2. Why we collect it, and our legal basis

We use your information to respond to your enquiry, prepare a quote or estimate, process and fulfil a paid order, provide ongoing project support, and, only if you’ve opted in, send you blog updates and project news. Under the KDPA, we rely on: your consent (newsletter signups, cookie preferences), the performance of a contract (delivering a project or service you’ve paid for), and our legitimate business interests (responding to enquiries, keeping records for support and accounting). We do not use your data for anything beyond these stated purposes, and we do not carry out automated decision-making or profiling that has a legal or similarly significant effect on you.

3. Who we share it with

We do not sell or rent your personal information. We share it only where necessary to deliver the service you requested:

• Paystack, our payment processor, to handle M-Pesa and card payments for paid projects and services.
• Resend, to deliver transactional emails (order confirmations, estimates, replies to enquiries) and, if you’ve opted in, newsletter emails.
• Google Analytics, aggregate, anonymised traffic statistics (see “Cookies” below).

Each of these providers is bound by its own data protection obligations and only processes your data on our instructions, for the purpose stated above. We do not share your data with any other third party, and we never share it with clients or the public, see “Our team’s privacy” for how this principle also protects our staff.

4. Cookies

This site uses Google Analytics (GA4) to understand aggregate traffic patterns, and a local cookie-preference flag to remember your consent choice. Analytics cookies do not identify you personally. You can decline non-essential cookies via the cookie banner shown on your first visit, or by clearing cookies in your browser at any time, declining does not affect your ability to use the site or request a quote.

5. Data retention & security

We retain personal data only for as long as needed for the purpose it was collected, or as required by law (for example, financial records for paid orders are kept for the statutory retention period). Enquiry and lead data that goes cold is periodically reviewed and removed. We apply reasonable technical and organisational measures, encrypted connections (HTTPS/TLS), access-controlled and password-protected admin systems, and hashed credentials, to protect your data against unauthorised access, loss, or misuse.

6. Your rights under the KDPA

As a data subject under the KDPA, you have the right to:

• Be informed of how your data is used (this policy);
• Access the personal data we hold about you;
• Request correction of inaccurate or outdated data;
• Request deletion of your data, subject to our legal retention obligations;
• Object to or restrict certain processing, and withdraw consent for further contact at any time;
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, if you believe we have mishandled your data.

To exercise any of these rights, email [email protected] or message us on WhatsApp. We will respond within a reasonable timeframe and no later than required by law.

7. Children’s privacy

Our services are intended for businesses and individuals capable of entering a commercial agreement. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.

8. Our team’s privacy

Just as we protect your data, we protect our team’s. Sparkle Online Solutions does not disclose employees’ or contractors’ national ID numbers, personal phone numbers, home addresses, or other personal identifying information to clients or any third party. All client communication, invoicing, and project delivery is handled through our official channels: [email protected], our WhatsApp business line, and the support portal above, rather than individual staff members’ personal contacts. This protects our team’s privacy and keeps your project running smoothly regardless of internal staffing changes.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The “Last updated” date above shows when it was last revised. Material changes will be reflected on this page; continued use of our site or services after an update constitutes acceptance of the revised policy.

10. Contact us

For any questions about this policy or your data, email [email protected] or message us on WhatsApp at +254 796 111 469. We are based in Nakuru, Kenya.

These Terms of Service (“Terms”) govern any quote, estimate, order, or project engagement between you (“client”) and Sparkle Online Solutions (“we”, “us”). By requesting a quote, making a payment, or engaging us for a project, you agree to these Terms. Specific project details (scope, price, timeline) are confirmed in writing, by email or an order confirmation, before work begins, and take precedence over this general summary where they differ.

1. Our services

We provide web development, custom systems development, branding & creative design, business support & advisory, hotel website development, and paid digital consulting, as described on our services pages. Pricing shown on the site is in United States Dollars (USD) and reflects our standard packages; custom-scoped work is quoted individually.

2. Quotes, estimates & engagement

Instant quotes generated by our project configurator and published package prices are estimates based on standard scope; final pricing for custom or larger projects is confirmed after a scoping conversation. A quote is valid for 30 days unless stated otherwise. Work begins once you accept a quote and the deposit below is paid.

3. Payments & deposits

Unless otherwise agreed in writing, a 50% deposit is required before work begins, with the remaining balance due on project delivery (or per milestones agreed for larger projects). Payments are accepted via M-Pesa or card, processed securely through our payment processor, Paystack. Digital Consulting sessions are billed at $25 per 15 minutes ($100 per hour, one-hour minimum) and paid in full at booking. Card and M-Pesa payments are settled through Paystack in Kenyan Shillings at the rate shown at checkout. We do not begin work, or release final deliverables, until payment for the relevant stage has cleared.

4. Timelines & delivery

Delivery windows quoted on the site or in your project confirmation are our committed target, assuming timely client input (content, feedback, access to accounts, etc.) at each stage. Delays caused by late client feedback, missing content/assets, or scope changes may extend the timeline proportionally. We’ll always tell you as soon as this happens.

5. Revisions & change requests

Each package includes a reasonable number of revision rounds within the agreed scope, detailed in your project confirmation. Requests that materially change the original scope (new pages, features, or a different design direction after approval) are treated as a change request and quoted separately.

6. Client responsibilities

You agree to provide timely feedback, required content (text, images, logos, credentials/access where needed), and any third-party licences necessary for your project, and to ensure you have the right to use any material you supply to us. Delays in providing these may affect your delivery timeline as described above.

7. Intellectual property

Ownership of custom deliverables (design files, source code written specifically for your project, copy we write for you) transfers to you upon full and final payment. We retain the right to reuse general methods, frameworks, and non-client-specific code/components across other projects, and to display completed work in our portfolio unless you request otherwise in writing. Third-party assets (fonts, stock imagery, plugins, libraries) remain subject to their own licences.

8. Confidentiality

We treat information you share with us about your business as confidential and use it only to deliver your project. In turn, our internal team information is confidential too: see “Our team’s privacy” in the Privacy Policy above. We do not share employees’ or contractors’ personal identifying information (ID numbers, personal contacts, home addresses) with clients or third parties. All project communication runs through our official company channels rather than individual staff contacts.

9. Warranties & support

We warrant that delivered work will substantially match the agreed scope and function correctly at handover. We provide a reasonable post-launch bug-fix window (covering defects in what we built, not new feature requests) as specified in your project confirmation, and ongoing support beyond that is available separately through our support portal or a maintenance arrangement.

10. Limitation of liability

To the extent permitted by Kenyan law, our total liability arising from any project or engagement is limited to the total fees paid for that engagement. We are not liable for indirect, incidental, or consequential losses (such as lost profits or lost data) arising from your use of delivered work, except where such liability cannot be excluded by law.

11. Termination

Either party may terminate an engagement in writing if the other materially breaches these Terms and fails to remedy it within a reasonable period after notice. If you terminate a project partway through, fees are due for work completed and committed costs up to the termination date; deposits already paid for completed milestones are non-refundable.

12. Governing law & disputes

These Terms are governed by the laws of Kenya. We’ll always try to resolve any disagreement directly and in good faith first; if that isn’t possible, disputes are subject to the exclusive jurisdiction of the courts of Kenya.

13. Changes to these Terms

We may update these Terms from time to time; the “Last updated” date above reflects the latest revision. Terms already confirmed in an active project’s written agreement are not affected retroactively by a later site-wide update.

14. Contact us

Questions about these Terms? Email [email protected] or message us on WhatsApp at +254 796 111 469. We are based in Nakuru, Kenya.